PROTECTION PLAN

Basic Maintenance

$150 - 1st appliance
$90 - 2nd appliance, $60 IAQ (+HST)

Standard labor rate on call today
No discount on parts
Best efforts on tech arrival
After hours calls at regular rates
No discount on Diagnostics or Parts

Enhanced Protection

$175 - 1st appliance or $14.58/month
$115 - 2nd appliance(HP/AC/etc) or $9.58/month (+HST)

15% discount on labour rate/maintenance
15% discount on parts during membership
Guaranteed tech arrival within one business day
24/7 emergency appointment availability
No after hours upcharge
15% off Diagnostics Fee
$50 off Duct Cleaning

Advanced Protection

$300 - 1st appliance or $25/month
$250 - 2nd appliance or $20.83/month (+HST)
Annual maintenance included

100% labor coverage
100%coverage on most parts(excl.HEX, Venting, Pumps, Externals)
Free repairs up to $1,000
Guaranteed tech arrival within 4 hours
24/7 emergency appointment availability
70% Off Diagnostics Fee
$50 off Duct Cleaning

Service Charges

Regular Business Hour Rates (8:00a.m-4:30p.m)
All parts and supplies billed additionally

Service/Diagnostic:

$150 includes first half hour on site
Billed by 30 minute increments ($75/half hour)
$180 hourly - 2 techs billed in 30 minute increments ($80/half hour)

After Business Hour Rates (4:30p.m-8:00a.m)

Service/Diagnostic:

$225 includes first hour (starts when you leave your home or previous call)
$165 hourly - billed in 30 minute increments
Billing stops when the call is complete

Inspections:

$130 for inspect only (1 hr)
Hook ups - material/pressure test etc. to be quotes/billed as extras on work orders
$150 hourly billed in 30 minute increments after the first hour

Maintenance:

All parts and supplies billed additionally

Call In (No Plan)

$150 single appliance covers for first hour on site
$90 for add on equipment (A/C, HP, FP, Tankless, Single Head Ductless)
$150 Ductless Single Head A/C or HP only + $75 extra per Head
$75 add on IAQ (Humidifier, HRV, Hepa etc.)
$130 IQ only maintenance


Oil Single Appliance (No Plan)

$265 includes 2 hours on site
$150 Hourly billed in 30 minute increments